Reference

What Our Legal Terms Mean for Your Account

Using Skjili means these terms apply to your account, your deposits via bKash, Nagad, or Rocket, and every session you start. Availability depends on your local law and eligible regions — read this page before you open an account.

Jurisdiction-aware eligibilitybKash, Nagad, Rocket account rulesAccount security and data handlingAge and identity verificationPolicy contact via live support
Skjili What Our Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

Reach Us About Policy or Account Questions

Live Chat Support Open the chat window from any page on Skjili to reach our support team directly. Available during published support hours for account and policy questions.
Email Support Send detailed legal or account queries to our support address. We aim to respond within one business day and keep a record of all correspondence.
Account Help Centre The Help Centre covers identity verification steps, wallet linking rules, and what happens if a payment is flagged — useful before contacting support directly.
HOW WE HANDLE YOUR DATA

Data, Security and Account Retention at Skjili

We collect only the account and transaction data needed to operate your sessions and process payments through bKash, Nagad, and Rocket. Data is stored with encryption at rest and in transit. You can request a summary of what we hold by contacting support — we respond within the timeframe required by our data policy.

Wallet Data Handling

Payment details linked to bKash, Nagad, or Rocket are stored only for transaction processing and verification. We do not share wallet credentials with third parties outside our payment flow.

Session Cookies

We use session cookies to keep you logged in and to monitor for unusual account activity. You can manage cookie preferences from your account settings page.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Retention and Deletion

We retain account records for as long as required by our operating policies and applicable law. You may request deletion of non-essential data by submitting a written request through support.

Common Questions About Our Terms and Policies

These are the questions we get most often about how our legal terms work, what your rights are, and how to act on them.

Availability depends on your local law and eligible region. We do not make specific legal claims about Bangladesh jurisdiction — check your local regulations before opening an account.

Yes. Contact our support team by email or live chat with your account details and a data access request. We will provide a summary within our policy timeframe.

Withdrawals are only processed to wallets registered in your account name. A name mismatch will pause the withdrawal until identity is verified through our support team.

Submit an account closure request through live chat or email. Any remaining balance must be withdrawn to your linked wallet — bKash, Nagad, or Rocket — before closure is confirmed.

We notify registered accounts before material changes take effect. Minor clarifications may be updated without prior notice, but the effective date is always shown at the top of the policy page.

Raise transaction disputes through live chat first — most payment issues with bKash, Nagad, or Rocket are resolved at that stage. Unresolved cases can be escalated via email with your transaction reference.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.